Frequently asked questions

Product CSVs rarely import cleanly on the first try. Column names don't match, handles are missing, prices have currency symbols baked in, special characters come through as gibberish, and images fail to attach. CSV Fixer reads your file, grades its import health, lists every issue, applies deterministic fixes automatically, and lets you review the cleaned rows before importing them directly into your store. One round trip instead of the usual four.

No. If you can drag a file onto a web page, you can use CSV Fixer. Everything — analysis, fixes, preview, import — happens through a guided interface inside your Shopify admin. You never touch the raw CSV unless you want to.

Install CSV Fixer from the Shopify App Store the same way you install any other app. Approve the two permissions it asks for (read_products and write_products) and you're in. First upload is available immediately.

CSV Fixer is designed for product CSVs in general. This includes: Shopify's own product export format, CSV exports from other e-commerce platforms, CSVs delivered by suppliers or dropshipping partners, and spreadsheets you built yourself in Google Sheets or Excel. You only need to upload product data you own or have rights to use.

CSV Fixer automatically maps common column name variants (e.g. product_name, name, title → Title). If it can't determine a column, it surfaces the mismatch in the health report so you can adjust the CSV before importing.

Yes. CSV Fixer preserves image columns from the source file, normalizes delimiters between multiple image URLs, and will hand the list off to Shopify's import pipeline. Shopify then fetches and attaches the images to the product.

Yes. If your CSV contains variant rows (size / color / SKU etc.), CSV Fixer groups them under the correct parent product and keeps option values aligned. If a variant row is ambiguous, it appears as a fixable issue rather than a silent merge.

Yes. Every new install gets three (3) free uploads, each with full analysis, fixes, preview, and import. This is enough for most merchants to load a real catalog and decide whether the app is worth keeping.

One payment of USD $99 unlocks Lifetime Access on the store where you bought it. No recurring subscription, no per-upload fees, no per-row fees.

The Lifetime plan is tied to the store where the charge was approved through Shopify Billing. If you manage several stores, each one purchases its own Lifetime plan from within its own admin.

Exclusively through Shopify's Billing API. You approve the charge inside your Shopify admin; Shopify handles the payment; CSV Fixer never sees your payment method. If you decline or Shopify cancels the charge, the paid features simply don't unlock.

Yes — within 30 days of purchase. Email [email protected] with your shop domain and we'll process the refund through Shopify.

CSV files you upload are written to the application server's file system while the job is active. Job metadata (row counts, health score, fix list) lives in a managed PostgreSQL database on DigitalOcean. We do not ship your data to analytics vendors or advertising networks.

Shopify sends CSV Fixer a shop/redact webhook 48 hours after uninstall. When we receive it, we delete every CSV file,CsvJob row, session, and Shop row belonging to your store. You can also manually delete individual files at any time from inside the app.

No. Your CSV content is used only to analyze, fix, and import that file. It is not used for training, for building a data product, or for sharing with third parties.

Open the job from your file history. Each failure includes the Shopify-returned reason next to the affected rows, so you can correct the source data and re-run. Common causes are duplicate handles, variants referencing a missing parent product, or images on domains Shopify cannot reach.

CSV Fixer auto-applies fixes that are safe and deterministic (header renames, handle generation, whitespace, encoding). Anything that would require guessing at your source data stays visible so you can decide whether to change the CSV before importing.

Email [email protected] with your shop domain and a short description. We reply within one business day, typically faster.