Support
Real people at 920four answer every message, usually within one business day. Many questions are already answered in the FAQ, the tutorial, and the documentation.
Send us a message
Use the form below and we'll reply by email.
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Prefer chat? , or use the chat button in the corner of any page. Leave your email in the chat if you'd like us to follow up.
Help us help you quickly
- your store's
.myshopify.comaddress; - the file name, or the job ID from the results page, if it's about a specific file;
- what you expected and what happened, including any error message.
Don't paste passwords, access tokens, or full customer data into the form or chat.
Billing and refunds
Charges are processed by Shopify and appear in your Shopify admin under Settings → Billing. To ask for a refund within 30 days of purchase, send a message with your store address. See the Terms of Service for details.
Privacy and security requests
To access, correct, or delete your data, or to report a suspected vulnerability, send a message with the form above and start it with Privacy request or Security report. These go to the same team and are handled first. The Privacy Policy explains what we store and for how long.